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01

About Mamela Yiva

Mamela Yiva is a Business Process Outsourcing (BPO) enterprise that delivers the following services to it's stakeholders:

  • Support our customers by enabling a strategic advantage with campaign delivery which allows access to both the domestic and continental market.

  • Advanced ICT infrastructure

  • Assisting the YES 4 Youth initiative with regards to placement, training and skills development

  • A culturally diverse and talented workforce that is proficient in the English language and Isixhosa.

  • Support
  • Advanced ICT
  • Assisting YES for Youth
  • Diverse workforce

02

Industry Analysis

Mamela Yiva is an organization that caters to a diverse portfolio of clients which consists of organizations in multiple sectors. This kind of adaptability gives Mamela Yiva's a competitive advantage and is driven by our exposure, experience within various industries and our talent pool. The key sectors Mamela Yiva caters to are:

  • ICT Support Services
  • Financial service providers
  • FMCG
  • The Health/Medical sector
  • Travel and Hospitality industry

Services offered

Due to our diverse personnel and target market, Mamela Yiva delivers a wide range of services. These include:

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  • Inbound and Outbound Telecommunications
  • Omnichannel Services
  • Customer Care/Assurance
  • Sales and support (cross-sell/up-sell)
  • Website support services
  • Credit Adjudication Support Services
  • Credit Limit assessment review
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